ServiceNow Technical Consultant

Evora IT Solutions is a trusted Premier ServiceNow partner specializing in innovative digital maintenance and field service solutions grounded in real-world use cases. Our core focus lies within the CRM Workflows domain, where we aim to be a leading consulting and implementation partner globally.
We are committed to delivering high-impact solutions while fostering an exceptional employee experience through a best-in-class work environment.

As a ServiceNow Technical Consultant, you will design, develop, and implement scalable solutions across the ServiceNow platform. You will work closely with cross-functional stakeholders to translate business requirements into robust technical solutions, enhancing operational efficiency and service delivery.
This role requires strong expertise across multiple ServiceNow modules, including IT Service Management (ITSM), Customer Service Management (CSM)/RSM, Field Service Management (FSM), and Source-to-Pay (S2P) where applicable.
Key Responsibilities
1. Application Development & Configuration

• Design and develop custom applications and modules on the ServiceNow platform 
• Configure forms, lists, business rules, client scripts, UI policies, and data transformations 
• Build scalable workflows, automations, and reusable components 

2. Platform Customization

• Ability to extend out-of-the-box ServiceNow applications to meet business needs 
• Develop and maintain scripts using JavaScript and Glide APIs 
• Ensure maintainability, performance, and adherence to platform best practices 

3. Integration & Architecture

• Design and implement integrations using REST/SOAP APIs and middleware 
• Enable seamless data exchange between ServiceNow and enterprise systems 
• Ensure data integrity, security, and system interoperability 

4. Domain Expertise (Multi-Module Delivery)

• Implement and support solutions across: 
  • ITSM (Incident, Problem, Change, Request) 
  • CSM / RSM (Customer workflows, case management, service operations) 
  • FSM (Scheduling, dispatch, mobile workforce enablement) 
  • S2P (Procurement workflows, supplier lifecycle, purchasing integrations) 

5. Documentation & Knowledge Management

• Maintain comprehensive technical documentation 
• Create user guides and training materials 
• Support knowledge transfer across teams 

6. Collaboration & Support

• Partner with business analysts, architects, and project managers 
• Provide technical guidance to stakeholders and platform users 
• Troubleshoot and resolve platform-related issues 

7. Best Practices & Continuous Improvement

• Apply ServiceNow development standards and governance practices 
• Optimize platform performance and scalability 
• Contribute to reusable frameworks and accelerators 

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 
• Proven experience as a ServiceNow Developer/Consultant 
• Strong knowledge of ServiceNow platform architecture, data model, and scoped applications 
• Hands-on experience with: 
  • JavaScript, Glide APIs 
  • UI configuration (forms, policies, scripts) 
  • Integration technologies (REST, SOAP, web services) 
• Experience working across enterprise ServiceNow implementations 

Mandatory Certifications (must have some; preference for multiple)

• ServiceNow Certified System Administrator (CSA) – required 
• ServiceNow Certified Application Developer (CAD) – strongly preferred 
• At least one or moreof the following domain certifications: 
  • ServiceNow Certified Implementation Specialist – ITSM 
  • ServiceNow Certified Implementation Specialist – CSM (or RSM exposure) 
  • ServiceNow Certified Implementation Specialist – FSM 
  • ServiceNow Certified Implementation Specialist – S2P / Procurement 

Candidates with multiple domain certifications (FSM + CSM + ITSM) will be strongly preferred.
Preferred Skills

• Experience in Customer Workflows and Field Service implementations 
• Exposure to enterprise-scale ServiceNow programs 
• Strong problem-solving and analytical thinking 
• Excellent communication and stakeholder management skills 
• Ability to work independently and in distributed global teams