The Application Management Services Lead will be responsible for overseeing the application support and management team.  This person is the primary point of contact for Evora customers with AMS contracts for incident management. The lead ensures that the customer receives acknowledgement of Evora’s receipt of incident, enhancement request et cetera. It is the responsibility of the lead to assess tickets and assign work to the appropriate resource(s).

This role includes managing application performance, ensuring high availability, and delivering effective solutions that meet business needs. The ideal candidate will possess strong communication skills, technical expertise, and a deep understanding of application lifecycle management.