ServiceNow Business Process Consultant

Permanent employee, Full-time · Brazil Remote

Who We Are

Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the innovative technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.

As a ServiceNow Business Process Consultant, you will be responsible for analyzing, designing, and implementing ServiceNow solutions that enhance business processes and drive efficiency. Your role will involve collaborating with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization of ServiceNow modules.

Who We Are Looking For

Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria). Ensure all related activities are delivered with a focus on customer service and quality
Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers
Analyze and assess current business processes and identify areas for improvement
Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed
Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience
Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach
Create and maintain detailed documentation for configurations, processes, and procedures
Leverage your expertise to develop the test plan and approach on customer projects
Participate in discovery workshops to elicit requirements in order to develop business process workflows that support overall architectural design
Contribute to weekly status reports for both internal and external stakeholders

What You Bring

Bachelor’s degree in Information Technology, Business Administration or a related feed, or equivalent years of experience
Proven experience as a ServiceNow Consultant or in a similar role, with a strong focus on business process optimization.
Proficient in English
Must have experience with ServiceNow platform configuration, development, and implementation.
Strong cross-functional Program/Project management skills including planning, scheduling, monitoring and stakeholder reporting
Ability to work independently and in a team environment
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Ability to manage multiple projects and priorities in a fast-paced environment.
ServiceNow Certified System Administrator (CSA) highly preferred or Certified Implementation Specialist (CIS) or similar certification preferred.

What We Offer

Work from home 
Training & Development Programs (Learning Credits Available for Certifications)
Competitive Salary & Incentive Compensation Program  
Annual company trips in the United States and Globally
High autonomy with the possibility to implement topics holistically and independently

All resumes/CVs must be submitted in English, to be considered.

Equal Opportunity Employment Statement:
Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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